Quick path: Click your avatar in the top right corner → “Membership” → click the show in “Subscription” → the “Payment Methods” tab → “Change”.
What do you want to do?
Change the payment method of this subscription
First, open the “Payment Methods” tab of the subscription:
Click your avatar in the top right corner. Select “Membership”.
In the “Subscription” list, click the show that you want to change.
Go to the “Payment Methods” tab. Click “Change”.
The “Select Payment Method” window opens. Then do one of these two procedures.
Case A: The list already has the payment method that you want
Select that payment method. Then click “Apply to this subscription”. The next charge uses this payment method.
Case B: You must add a credit card or connect LINE Pay
Click “Add payment method”. Select “Credit Card” or “LINE Pay”, then click “Next”.
Credit Card: Enter the card details, then click “Confirm”. The system makes a test transaction of NT$1 to confirm that the card is valid. It does not charge you.
LINE Pay: Enter your contact details, then click “Connect LINE Pay”. The page goes to LINE Pay for authorization, then comes back automatically.After you add it, the system applies it to this subscription automatically. You do not click “Apply to this subscription” again.
Members who use LINE Pay
If the credit card in your LINE Pay expires and you get a new card, or if you want to use a different LINE Pay account, do the steps above again.
A new connection does not change your plan, billing cycle or price. Your subscription continues.
LINE Pay does not give us the card expiry date. Thus we cannot tell you in advance to change it. Connect LINE Pay again when you get a payment failure notice.
No “Payment Methods” tab? Then the subscription has no payment method. This occurs on a free plan or on a subscription that has ended. A payment method belongs to each subscription. There is no separate payment method page at the account level.
What to do when a subscription stops because of a payment failure
If your subscription stops because of a payment failure, a card rejection or an expired card, restore it as follows.
In “Membership > Subscription”, expand “Ended subscriptions”, then click the subscription.
Go to the “Payment Methods” tab. Click “Resubscribe”, then complete the checkout on the screen.
If you resubscribe within 30 days of the stop date, you keep the price of your original plan. After 30 days, you must resubscribe at the current price.
If the subscription shows no “Payment Methods” tab, contact support. We will help you restore it.
Delete a payment method that you no longer use
You delete a payment method in the same “Select Payment Method” window. Each item has a trash icon on the right.
You can only delete a payment method with the mark “Not used by any subscription”.
A payment method with the mark “Used by this subscription”, or one that a different subscription uses, has no trash icon. First change that subscription to a different payment method, then delete it.