If you cancelled your subscription by mistake, or if you changed your mind, you can resume it yourself. You do not need to contact support. You can do this until the current billing period ends.
Important: you cannot start a new subscription while a subscription is cancelling. The show's plan page shows a greyed-out Already a member button. To keep your membership during this period, resume the subscription as shown below.
Who Can Resume a Subscription?
You can resume your subscription if both of these are true:
You cancelled a paid subscription
The status shows Active (Canceling), which means the current billing period has not ended
You cannot resume in these cases:
The status is Canceled: your membership has ended, so start a new subscription
You cancelled a free follow: a free follow ends immediately and you cannot resume it
How to Resume Your Subscription
There are two entry points. Use either one.
Entry point A: from the show homepage (recommended)
Open the show's website. Click the avatar icon at the top right, then select Membership. On a phone, first tap the menu at the top right, then tap the person icon.
Go to the Subscriptions & Donations tab, then Recurring Subscriptions. Find the subscription with the status Active (Canceling).
Click Manage Subscription at the right of that row.
On a phone, the subscription table scrolls sideways. Scroll to the left to see the buttons at the right:
Entry point B: from the Firstory membership page
Go to the Membership page and log in. This page lists your subscriptions for all shows.
Find the subscription with the status Active (Canceling), then click Manage Subscription.
Common steps (on the subscription detail page)
Click the menu icon (⋮) at the top right of the plan card, then select Resume Subscription.
A dialog shows Confirm resume subscription? and your next renewal date. Check the date, then click Confirm.
The page reloads. The status changes back to Active, and it shows your next payment date.
Important Notes
A resume does not start an immediate charge, and it does not change your billing date. Billing continues on your original cycle.
If the menu does not show Resume Subscription, check if the status is already Canceled. This means your membership has ended, and you must start a new subscription.
A resume does not restore a plan change (scheduled downgrade) that you requested before you cancelled. To change plans, request the change again after you resume.
If the status is Canceled or the payment failed, and your next payment date is less than 30 days away, the menu can show Retry Subscription Payment. That is a different way to recover a subscription. It is not a resume.